All items are made to order.
Where appropriate, some items are legally required to be hallmarked, which may involve a delay in the shipment of your order. This is a matter of British Law.
Commissions.
A 50% deposit will be required on all commissioned items once the details (including price) have been agreed, and before the commencement of work on the piece. This is to cover the initial cost of materials.
Order processing times.
If an item is in stock, we will ship it in 3-5 working days. If you need a specific size, and it’s not in stock, please allow extra time for us to fulfil your order. Please bear in mind that at busy times (i.e. Christmas), we will have multiple other orders, which may delay your order. Every effort will be made to avoid delays.